Last Updated: May 26, 2026
Welcome to ELMETAL. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, or use our services.
By accessing or using this website, you agree to the terms outlined in this Privacy Policy.
1. Company Information
ELMETAL
Industrial Machinery & Equipment Solutions
Karditsa, Greece
Email: info@elmetal.gr
Phones: +30 2441 080 700 / +30 6947 819 700
If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the details above.
2. Information We Collect
We may collect and process the following types of information:
Personal Information
- Full name
- Company name
- Email address
- Phone number
- Billing and shipping information
- Information submitted through contact forms
- Information related to quotations, orders, or support requests
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Referring URLs
- Website usage statistics
- Cookies and tracking technologies
Communication Information
When you contact us through email, forms, phone calls, or other communication channels, we may keep records of those communications for customer support and operational purposes.
3. How We Use Your Information
We use collected information for the following purposes:
- To provide our products and services
- To respond to inquiries and support requests
- To prepare quotations and process orders
- To improve website functionality and user experience
- To analyze website traffic and performance
- To send updates, notifications, or service-related communications
- To comply with legal and regulatory obligations
- To prevent fraud, abuse, or unauthorized access
We only process personal data when we have a lawful basis to do so under applicable data protection laws.
4. Legal Basis for Processing (GDPR)
If you are located within the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the specific context in which it is collected.
We may process your information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and website performance.
Cookies may be used for:
- Essential website functionality
- Analytics and statistics
- User preferences
- Security purposes
- Marketing and advertising
You may control or disable cookies through your browser settings.
For more information, please review our Cookie Policy.
6. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third parties only when necessary, including:
- Hosting providers
- Payment providers
- Technical service providers
- Logistics and shipping companies
- Legal or regulatory authorities when required by law
- Analytics and marketing service providers
All third-party partners are expected to maintain appropriate security and confidentiality measures.
7. International Data Transfers
Some of our service providers may process data outside your country or the European Economic Area.
When international data transfers occur, appropriate safeguards are implemented to ensure your personal information remains protected in accordance with applicable regulations.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss or destruction
- Alteration
- Disclosure
- Misuse
While we strive to protect your information, no online system can guarantee absolute security.
10. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the information provided above.
11. Third-Party Links
Our website may contain links to third-party websites or external services.
We are not responsible for the privacy practices, policies, or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
We encourage users to periodically review this page for updates.
14. Contact Information
For any questions regarding this Privacy Policy or the handling of personal data, please contact:
ELMETAL
Karditsa, Greece
Email: info@elmetal.gr
Phones: +30 2441 080 700 / +30 6947 819 700
GDPR Compliance Notice
ELMETAL is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European Union data protection laws.
We continuously review our processes and systems to maintain transparency, security, and responsible data handling practices.